Floor and Decor Return Policy: 7 Key Rules You Must Know

Did you know Floor and Decor lets you return items up to 90 days after buying? But, they only accept returns if the items are unused and still in their original packaging? This floor and decor return policy is quite different from what Home Depot or Lowe’s offer. They usually only allow returns for 30 days.

Knowing these floor decor return conditions can help you save a lot of money on flooring. If you ignore these rules, you might end up with products you can’t use and no refund.

Key Takeaways

• 90-day window but requires unused items and proof of purchase.
• Original packaging must be intact for returns to be accepted.
• Restocking fees may apply to certain products.
• Online and in-store returns follow different procedures.
• Non-returnable items include custom-ordered or pre-cut materials.

Understanding the Floor and Decor Return Policy Basics

Floor and Decor’s return policy is flexible yet clear. To return items, they must be unused, in original packaging, and have proof of purchase within 90 days. This ensures fairness and keeps inventory in good shape.

Who Floor and Decor’s Return Policy Benefits

Many people can benefit from this policy. Homeowners, contractors, and DIY fans can all use it. Contractors get more time for projects, and buyers feel secure with big purchases.

How the Return Policy Compares to Competitors

Floor and Decor’s 90-day return policy is longer than Home Depot and Lowe’s 30-day limits. Lumber Liquidators doesn’t have a policy, making Floor and Decor stand out. Unlike online stores, Floor and Decor doesn’t charge restocking fees for returns.

Return Policy Changes in Recent Years

In 2022, Floor and Decor extended their return period to 90 days. This change met customer needs for more flexibility. In 2023, they started accepting digital receipts, making returns easier. These updates show Floor and Decor’s dedication to customer needs without changing the floor decor return requirements.

The 90-Day Return Window: What You Need to Know

It’s important to know the floor decor return time frame. Floor and Decor lets you return items within 90 days of buying, not when they arrive. To return, items must be unused, in their original packaging, and have proof of purchase. Remember, the 90-day clock starts when you buy, so keep track of time.

1. Deadlines: Use the purchase date, not delivery time.
2. Returning items after 90 days is not allowed, even if they’re still in the box.
3. Items must have their original tags and packaging in good condition.

For big projects, keep an eye on deadlines. This return policy is more generous than most, giving you time to get your project done. If you miss the 90-day mark, you can get store credit instead. Always check the floor decor return conditions before buying expensive items like flooring.

Original Packaging Requirements for Successful Returns

Keeping items in their original packaging is a key floor decor return requirements rule. This ensures items stay safe and helps prove their condition. Not following these steps can lead to return denials.

What Constitutes “Original Packaging”

Floor and Decor says the packaging must be unchanged from the factory. This includes:

• Untorn outer boxes
• Protective wrappings (plastic, bubble wrap)
• Styrofoam inserts securing tiles or planks
• Original labeling and barcodes

Hardwood flooring must stay in sealed cartons. Tile shipments need intact pallets and foam dividers. Any damage or missing parts means you can’t return the item.

“Items not returned in factory-sealed conditions may be rejected.” — Floor and Decor Policy

Solutions When Original Packaging Is Damaged

If the packaging is damaged, here are some solutions:

1. Use sturdy replacement boxes with reinforced corners
2. Include photos of original packaging condition
3. Contact customer service for prior approval

Always keep your purchase receipts to back up your claims. Digital copies of invoices or order confirmations can help if the packaging is damaged.

The Proof of Purchase Requirement Explained

At Floor and Decor, you need proof of purchase for returns and refunds. This proof makes sure you follow their return rules, like floor decor return approval. Here’s how to handle this requirement well.

Acceptable Forms of Proof of Purchase

Customers must show valid proof for returns. You can use:

• Original sales receipts
• Digital receipts from account history
• Credit/debit card statements showing the transaction
• Email confirmations or order receipts
• Loyalty program purchase history

What to Do If You’ve Lost Your Receipt

If you lost your receipt, returns might still be possible. Floor and Decor can find your purchase with payment info or account phone number. But, floor decor return without receipt might only give store credit. Refunds to the original payment need a valid receipt.

Store credit is given automatically without a receipt, within 5–10 business days.

Digital Receipts vs. Paper Receipts

Let’s compare digital and paper receipts:

Save receipts digitally or physically for easy returns. Digital receipts are better for convenience and the environment.

Non-Returnable Items at Floor and Decor

Knowing what can’t be returned is key to floor and decor product returns. Floor Decor has strict return conditions. These rules help protect both customers and suppliers.

• Installed Products: Tiles or flooring attached to a surface, even if unused, are ineligible. Safety seals must remain intact for returns.
• Special Orders: Custom-made items or limited-stock products are final sale due to manufacturer agreements.
• Clearance Items: Discounted products have no return options except for defects, which may qualify for exchanges.
• Cut Materials: Wood or tile cut by customers or professionals cannot be returned.
• Partial Boxes: Using part of a box voids return eligibility for the entire package.

Staff check items for damage or use during inspections. Always check product tags or ask associates before buying. This way, you avoid floor and decor product returns being denied. Following these rules makes transactions smoother under Floor Decor’s return conditions.

The Hidden Costs Behind Floor and Decor Returns

When you return items, hidden fees can cut down your refund. The floor and decor restocking fee and floor decor return shipping cost are important to know. Knowing these costs helps you budget better.

Understanding Restocking Fees

Restocking fees differ based on the product. Here are some common costs:

Return Shipping Costs for Online Orders

For online returns, you must pay the floor decor return shipping cost. The cost depends on the item’s size and weight. Here are ways to save:

• Use Floor and Decor’s pre-paid labels
• Combine returns with multiple items
• Decline returns with high shipping costs

When Fees Might Be Waived

Fees might be waived in certain situations:

1. Defective or damaged items
2. Store errors (e.g., incorrect orders)
3. Manager discretion during negotiations

Talking to customer service can help you get exceptions on fees.

In-Store Return Process Step by Step

Learning how to return items at Floor Decor starts with knowing what’s needed in-store. Each step is important, from getting ready to the final okay. This guide will help make your visit smoother.

What to Bring to the Store

Before you go, make sure you have these things:

1. The item in its original packaging
2. Your receipt, either physical or digital
3. The way you paid (credit card, gift card, or check)
4. A valid ID (needed for refunds over $100)

“Original materials reduce wait times during the floor decor return process,” advise Floor and Decor staff.

Expected Processing Times

Expect your return to take 15–30 minutes. Lines can be longer during busy times (10 AM–2 PM on weekends). Refund times vary:

• Credit card refunds take 5–7 business days
• Store credit is given right away, either on your receipt or digitally
• Gift card returns need 1–2 business days to be reactivated

Common In-Store Return Obstacles

Be ready for these common problems and their solutions:

• Staff shortages: Try to return mid-week or early morning for shorter lines
• Inspection disputes: Write down any product flaws before the inspection
• Policy inconsistencies: Ask for a manager if there’s a disagreement

Always ask for a written confirmation after approval. This helps track your return experience at Floor and Decor.

Online Return Procedures: A Comprehensive Guide

Starting the floor decor return process for online orders is easy at FloorAndDecor.com. Just log into your account and ask for a return through the website. You’ll get an email with an RA number to include with your package.

1. Submit the return request via the online portal.
2. Print the RA form and attach it to the package.
3. Pack items securely using original boxes whenever possible.
4. Arrange shipping through approved carriers like UPS or FedEx.
5. Track the shipment using the provided tracking number.

The floor decor return shipping cost depends on the item’s size and how far it needs to go. Small items like rugs might cost $15–$30. But big items like tiles or hardwood can be $100+. You pay for shipping unless the item was damaged when it arrived. It’s a good idea to get insurance for expensive items.

Problems like delayed tracking or damaged packaging can happen. If your package goes missing, reach out to Floor and Decor’s customer service with the tracking number. They’ll help you. Refunds go back to your original payment method after they check the item.

How Floor and Decor Processes Refunds

Floor and Decor’s floor decor refund process makes sure customers get their money back quickly. Refunds usually take 5–10 days after they approve the return. Knowing this floor decor refund policy helps manage your expectations.

How long it takes to process refunds depends on how you paid:

• Credit/debit card refunds go back to your original account in 3–7 business days.
• Cash refunds are immediate for in-store returns under $500. For bigger amounts, you get a mailed check in 7 days.
• Gift cards or PayPal refunds take 5–10 business days after approval.

Remember, refunds might take up to 10 days to show up in your account. This is because of banking delays.

Store credit is used when refunds aren’t possible. Here are some important points:

• It’s given as physical gift cards or digital codes that last 12 months.
• You get it if you don’t have receipts or if returns are outside the 90-day limit.
• It can’t be used for non-flooring items like decor accessories.

You must use store credit within its expiration period. Any unused balance will expire after one year.

Why Your Floor and Decor Return Might Be Denied

Getting floor decor return approval is tough. Many returns get rejected because of small mistakes. Here’s how to steer clear of these errors.

Signs of Use That Trigger Rejections

Inspectors look for these signs. Keeping your items in good shape helps your floor and decor return experience.

Documentation Issues to Avoid

• Expired return window (over 90 days)
• Missing or altered receipts
• Third-party purchases without authorization
• Unapproved online returns

Keep your proof of purchase safe and watch the return deadlines. Online buyers need to get approval first to return items.

Pro tip: Take photos of items before unpacking and save receipts digitally. These steps can help make your returns successful and your floor and decor return experience smoother.

Special Considerations for Flooring Material Returns

Flooring materials have special challenges when it comes to floor and decor product returns. Items like ceramic tiles, hardwood, and vinyl can get damaged during shipping or storage. This damage might make them not eligible for returns under floor decor return requirements.

Even if these items are still in their packaging, they might not be accepted if they show signs of damage. For example, a cracked tile or a warped piece of wood could be rejected, even if it’s still in its original packaging.

• Ceramic/Porcelain: Chips or cracks invalidate returns.
• Hardwood: Moisture exposure voids warranties.
• Laminate: Damaged edges disqualify partial orders.
• Vinyl: Scratches or rolls not sealed properly are non-returnable.

Customers often buy a little extra, 10-15%, to cover any cuts they might make during installation. However, even extra materials might have their own rules. For instance, opened boxes can’t be returned if they mess up the batch’s consistency.

Floor and Decor wants to make sure that returned items are in perfect condition and from the same dye lot. This ensures that the color will match perfectly. But, even if items are still in their packaging, bulk items like tiles or planks might not be accepted for partial returns.

Shipping heavy materials can also be a challenge. They need strong packaging and reliable shipping. If the driver or carrier damages the items during pickup, it can make the return process harder. Always wrap items carefully and consider hiring professional movers to avoid any issues.

It’s important to remember that some items, like those already installed, custom orders, and clearance items, can’t be returned. Make sure the dye lot numbers match the original order to meet floor decor return requirements. And, plan your returns early to avoid missing the 90-day window mentioned earlier.

The Exchange Option: When to Choose It Over Returns

Choosing an exchange over a return can make adjusting your project easier. The floor decor exchange policy gives customers more flexibility. Unlike the floor decor return process, exchanges let you swap materials right away. This keeps your project moving without delays.

Benefits of Exchanges vs. Returns

• Avoid restocking fees common in standard returns
• Use existing discounts or promotions on new items
• No wait time for refunds—swap immediately for needed upgrades
• Preserve project timelines by avoiding purchase delays

The Exchange Process Explained

To start an exchange, customers need to:

1. Bring items with original packaging and proof of purchase
2. Specify desired replacement in-store or via the website
3. Complete within 90 days of purchase

Rules for exchanges are a bit more relaxed than for returns. You still need valid receipts or order confirmations. Exchanges are ideal for changing colors, styles, or quantities.

Contractors and DIYers often choose exchanges to stay on schedule. This way, you can keep materials on site without the hassle of returning and buying again. Always check if you can exchange items at checkout to plan better.

Pro Tips for Hassle-Free Floor and Decor Returns

Make your floor and decor return experience better with these tips. First, save all receipts digitally using the Floor and Decor app. This makes it easier to show proof of purchase. Check items right when they arrive. Take photos of unopened boxes to show they were in good condition.

1. Contact customer service first for special cases like big orders or damaged goods. Talk about your issue early to get floor decor return approval before you go to the store.
2. Go to stores on weekday mornings to avoid the crowds. This helps you save time during busy hours.
3. If you’re a contractor, use the Pro Premier program for easier returns. Members often get longer time frames and no fees.
4. Keep all original packaging. If you throw away boxes, you might not be able to return items even if they’re still in their packaging.
5. Ask for a manager if you have a return issue. Managers might make exceptions for loyal customers.
6. Choosing to exchange items is often quicker than getting a refund. Ask if you can get items restocked for a credit to use on new purchases.

By taking these steps, you can make returns easier. Always check the Floor and Decor website for policy updates before you start a return. Being prepared helps ensure your return goes smoothly and you’re treated fairly.

Conclusion

Floor and Decor’s return policy is clear for customers. It has rules like a 90-day return window and original packaging needs. You also need proof of purchase. These rules help everyone and keep the company’s standards high.

There are exceptions, like custom orders, and fees for restocking or shipping. Knowing these rules helps avoid problems with returns.

Customers must follow the return process closely. In-store and online returns have different steps. Make sure to check for any hidden fees.

Keeping packaging and receipts ready makes the process smoother. This reduces the chance of your return being rejected.

Before making big purchases, it’s smart to talk to staff. They can help you understand what you’re buying. For the latest on returns, check Floor and Decor’s website or contact their support team.

Staying up-to-date with policy changes helps you avoid issues. This knowledge protects your investment and keeps transactions smooth.